Complaints Process
General Details
Date 14 January 2024
Complainant Name:  REQUIRED
Complainant Address:  REQUIRED  
Suburb
City
P/Code
Your Email Address  REQUIRED
Name of Office
Location of Office
 
Subject of Complaint
        
        
        
 
Brief Description of Complaint:
Circumstances giving rise to the complaint:
Notes/Procedures in the use and/or application of this document:
• This document comprises part of the 'in-house' complaints procedure which is in accordance with the Real Estate Agents Act (2008) ("the Act") - Code of Professional Conduct and Client Care.

Definitions:
• Prospective Client means a person who is considering or intending to enter into an agency agreement with an agent to carry out real estate agency work
• Customer means a person who is a buyer or a potential buyer of land or a business and who is not a client as defined under section 4 of the Act.
• Agents License authorises the licensee to carry out real estate agency work on his or her own account, whether in partnership or otherwise in accordance with s 48 of the Act.
• Branch Managers License authorises the licensee to carry out real estate agency work for or on behalf of an agent in accordance with s 49 of the Act.
• Salespersons License authorises the licensee to carry out real estate agency work for or on behalf of an agent in accordance with s 49 of the Act.
• The Act requires that a Licensee must have advised any prospective clients and customers of the complaints procedures before entering into any contractual agreement.
• The Act requires that a Licensee must have advised any prospective clients, clients and customers that they may access the Real Estate Agents Authority's ("the Authority") complaints process without first using the in-house procedures; and that any use of the in-house procedure does not preclude their making a complaint to the Authority.
• Please include as much detail as possible in this document and attach any evidence which supports your claim.
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